Worried by the barrage of complaints from the consumers of telecom services in the country, the Nigerian Communications Commission, NCC, on Thursday declared that it would continue to protect their (consumers’) interest.
The Executive Vice Chairman/Chief Executive Officer of the NCC, Prof Umar Danbatta made the declaration in his opening address at the 79th edition of Telecom Consumer Parliament (TCP) in Abuja.
Danbatta stated that in order to uphold the belief that the consumer is the king, NCC has put in place various programmes to inform, educate and protect the consumers of telecom services.
According to him, “One of such programmes is the Telecom Consumer Parliament. The forum provides a unique opportunity for tripartite meeting of the regulator, operators and consumers, ROC, to discuss pressing issues affecting the industry in general and consumers specifically.
“The forum also affords a platform for the consumers to express their views freely and state their expectation from the regulators and the service providers”, he said.
He recalled that NCC, following the complaints from consumers on the menace of unsolicited messages, swung into action by mandating the activation of the ‘2442’ short code to enable consumers control the types of messages they receive.
The EVC/CEO of the NCC added, “I am glad that it has come into effect and i urge all consumers to take advantage of this new regime by sending stop to 2442 to avoid unsolicited messages”.
The NCC, he pointed out, was quite aware that for the initiative to succeed, there should be massive public awareness campaign by both the regulator and operating companies.
He therefore urged participants at the TCP to discuss freely and contribute towards the success of “this laudable initiative” and the industry in general.
The meeting attracted several operators and consumers.

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