The Consumer Protection Council (CPC) removed sub-standard goods valued over N243.2 million the nation’s markets in the out-going year, with the food and beverages products alone accounting for more than N200 million.
Disclosing this recently in Lagos at the public presentation of the agency’s 2016 Annual Report, CPC Director-General, Mrs. Dupe Atoki, stated that over N202 million products were seized from malls, open markets, shops, and warehouses. Electrical and electronic goods valued at N40 million were also confiscated, while N300,000 tobacco, the least in were also impounded.
While promising the Nigerian consumer better days ahead, Atoki attributed the positive strides the agency since 2013 when she assumed office to the adoption of new strategies, such as sector interventions and other unique initiatives.
“The sectoral intervention adopted in the strategic plan enabled each result and provided speed and spread to consumer redress,” she stated.
According to her, the agency was also able to resolve 4,000 out of a total of 5,000 complaints from consumers in various sectors, in the last one year, with the electricity, and chemical and allied products sectors recording the highest and the least number of complaints respectively.
She explained that the recently-launched annual report highlights most significant achievements and interventions of the Council for the year 2016, adding that the sectoral intervention strategy deployed by the organization in the satellite television service, food, and beverage with particular reference to the beer industry, banking, hospitality, aviation and electricity sectors, enabled it to achieve results in those sectors.
Mrs. Atoki pointed out that the agency’s intervention in telecommunications resulted in the balance payment of N1.85 million to an MTN subscriber earlier paid N150,000 by the telecoms service provider, as against the N2 million winning prize.
She stated that the agency was able to order redress up to the tune of N2.5 billion as refunds to consumers, as part of the resolutions of their complaints on unsatisfactory services and products, during the year under review, with some of the refunds in foreign currencies.
She also stated the agency’s resolve in enlightening the Nigerian consumers on their rights and the need to seek redress, whenever such rights are being flouted.
“The task of the agency is to ensure that the rights of consumers in Nigeria are not trampled upon, that is why we have decided to up our games at CPC. For us, the lives of every Nigerian is very important, that is why we will continue to educate them on their rights and at the same time wield the big stick at whoever tries to infringe on those rights,” she stated.